Amna Mughal

Sales Assistant

Manchester, GB.

About

Results-driven Sales Assistant with hands-on experience in customer service, stock management, and merchandising within fast-paced retail environments. Proven ability to enhance customer satisfaction and drive sales, demonstrated by a 50% increase in repeat customers through personalized styling advice. Adept at efficient merchandise organization, attractive display maintenance, and accurate pricing to optimize store operations and customer experience.

Work

Cardfactory

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Sales Assistant

Manchester, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Managed sales operations and customer engagement, contributing to a positive retail experience and driving repeat business.

Highlights

Achieved a 50% increase in repeat customers by providing personalized styling advice and enhancing customer confidence.

Successfully served customers at tills, accurately processing transactions and identifying upsell opportunities to boost sales.

Maintained optimal stock levels through efficient replenishment and merchandising, ensuring product availability and appealing displays.

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and actively welcoming customers to create a positive shopping environment.

Ensured accurate product pricing and clear labeling, minimizing discrepancies and enhancing customer trust and satisfaction.

Volunteer

Volunteer

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Sue Ryder

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Supported retail operations and customer service as a volunteer, enhancing store presentation and efficiency.

Highlights

Optimized inventory management by meticulously arranging stock by size and ensuring proper display, improving visual appeal and customer browsing efficiency.

Created and maintained appealing merchandise displays for diverse items, enhancing store aesthetics and contributing to a positive shopping experience.

Provided direct customer assistance, responding to inquiries and fulfilling shopping needs to ensure high levels of satisfaction.

Ensured accurate pricing and organized labeling for all merchandise, maintaining store integrity and facilitating smooth transactions.

Education

University Of Salford

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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BA Fashion Design

The Manchester College - Openshaw

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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GCSE English Grade: Grade 3 Pass

The Manchester College Openshaw

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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Level 2 English Grade: Level 2 English - Pass

The Manchester College - Openshaw

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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Level 1 English Grade: Pass

The Manchester College Openshaw

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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Entry 3 Maths Grade: pass

Levenshulme High School

Manchester, England, United Kingdom of Great Britain and Northern Ireland
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High School Diploma General Studies

Languages

English

Certificates

GCSE English

Edexcel

Level 2 English

Edexcel

Entry 3 Maths

Edexcel

Level 1 English

Edexcel

Skills

Communication

Verbal Communication, Customer Interaction, Active Listening, Relationship Building.

Problem Solving

Issue Resolution, Customer Support, Conflict Management, Critical Thinking.

Time Management

Prioritization, Task Management, Efficiency, Deadline Adherence.

Team Player

Collaboration, Teamwork, Cross-functional Cooperation, Supportive Environment.

Attention to Detail

Accuracy, Quality Control, Precision, Error Prevention.

Creativity

Visual Merchandising, Display Design, Innovative Solutions, Aesthetic Presentation.

Organised

Organizational Skills, Systematic Approach, Workflow Management, Record Keeping.

Working Under Pressure

Resilience, Stress Management, Composure, Fast-paced Environments.

Adaptability

Flexibility, Change Management, Learning Agility, New Process Adoption.

Customer Service

Client Relations, Customer Satisfaction, Sales Support, Inquiry Handling.

Stock Management

Inventory Control, Stock Replenishment, Merchandise Organization, Product Placement.

Merchandising

Visual Displays, Product Presentation, Store Layout, Aesthetic Appeal.

Retail Operations

Point-of-Sale (POS), Transaction Processing, Store Procedures, Sales Floor Management.

Sales

Upselling, Product Knowledge, Customer Needs Assessment, Sales Targets.